Customer Guarantees
We are committed to providing users with a one-stop Chinese fashion shopping platform,
and provide our customers with quality shopping experience, perfect shopping services.
Our service has three guarantees:
Authentic/Timely/Returns
All of our products are sourced from formal channels. Almost all products are purchased from brands, A small part comes from the buyer.
If you have any questions about the product you received, You can ask us for brand authorization, purchase contract, and other source proof. We will pay ten for every fake.
CHINASQUAD always have zero tolerance towards fake goods, please believe us, We will provide guaranteed and perfect quality service for all consumers
We are committed to providing the most efficient service for all users,
Spot product order will be processed within 24 hours and shipped within 48 hours from the Los Angeles warehouse.
Pre-order products will be shipped within 7-15 days depending on availability and your destination.
Packages are usually shipped through USPS.
Learn more about Shipping policy.
In order to ensure the user's shopping experience，on the premise of not affecting the secondary sales, we support return and exchange request within 3 days without any reason.
Learn more about Returns & exchanges policy
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Find out everything you need to know about the Hanfu Hall universe with a Client Advisor.