YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE HANFUHALL.COM WEBSITE.

RETURN POLICY

DUE TO THE SPECIAL COSTUME NATURE OF HANFU GARMENTS, INCLUDING DELICATE FABRICS, COMPLEX LAYERED STRUCTURES, HANDCRAFTED DETAILS, EMBROIDERY, ACCESSORIES, AND A LARGE NUMBER OF SKU VARIATIONS, ALL HANFU ORDERS ARE FINAL SALE ONCE SHIPPED.

HANFU GARMENTS ARE NOT STANDARD DAILY APPAREL. MANY ITEMS ARE PRODUCED IN LIMITED QUANTITIES, PRE-ORDER BATCHES, OR STYLE-SPECIFIC SKU COMBINATIONS. ONCE DELIVERED, TRIED ON, OPENED, OR HANDLED, THE ITEM MAY NO LONGER BE SUITABLE FOR RESALE DUE TO FABRIC FRAGILITY, PACKAGING INTEGRITY, HYGIENE CONSIDERATIONS, AND ACCESSORY COMPLETENESS.

FOR THIS REASON, WE ARE UNABLE TO ACCEPT RETURNS OR EXCHANGES FOR PERSONAL REASONS, INCLUDING BUT NOT LIMITED TO SIZE PREFERENCE, COLOR PREFERENCE, CHANGE OF MIND, EVENT CANCELLATION, DELAYED PERSONAL USE, OR NO LONGER NEEDING THE ITEM.

RETURNS OR EXCHANGES ARE ONLY ACCEPTED IF THE ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT. IN SUCH CASES, PLEASE CONTACT OUR CLIENT SERVICE TEAM WITHIN 3 DAYS OF DELIVERY WITH YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE ITEM, PACKAGING, AND ISSUE.

PLEASE KINDLY NOTE THAT THE FOLLOWING SITUATIONS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE:

1. THE ITEM HAS BEEN WORN, WASHED, ALTERED, SCENTED, STAINED, OR DAMAGED AFTER DELIVERY.
2. THE ORIGINAL TAGS, PACKAGING, ACCESSORIES, GIFT PACKAGING, OR PROTECTIVE MATERIALS ARE MISSING.
3. THE RETURN REQUEST IS SUBMITTED MORE THAN 3 DAYS AFTER DELIVERY.
4. THE ISSUE IS CAUSED BY PERSONAL PREFERENCE, INCORRECT SIZE SELECTION, COLOR DIFFERENCE DUE TO LIGHTING OR SCREEN DISPLAY, CHANGE OF MIND, OR EVENT CANCELLATION.
5. THE ITEM IS A PRE-ORDER, MADE-TO-ORDER, LIMITED-EDITION, SPECIAL OCCASION, OR COSTUME-STYLE HANFU PIECE.
6. THE ITEM IS RETURNED WITHOUT PRIOR APPROVAL FROM OUR CLIENT SERVICE TEAM.

HANFU HALL IS NOT LIABLE FOR MERCHANDISE RETURNED WITHOUT PRIOR AUTHORIZATION OR THROUGH AN UNAPPROVED CARRIER SERVICE.

ALL APPROVED RETURN REQUESTS MUST BE REVIEWED AND CONFIRMED BY OUR CLIENT SERVICE TEAM BEFORE ANY ITEM IS SENT BACK.

ALL HANFU.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.

HANFUHALL.COM OFFERS THE FOLLOWING DELIVERY METHOD(S):

- STANDARD DELIVERY: 3-8 BUSINESS DAYS, COMPLEMENTARY

STANDARD DELIVERY :

IN US, USPS IS OUR MAIN CARRIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

FOR SECURITY REASONS, YOUR ORDER WILL REQUIRE A SIGNATURE UPON DELIVERY. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.

KINDLY NOTE, THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.

IF YOU HAVE RECEIVED A DAMAGED PARCEL:

UPON DELIVERY PLEASE ENSURE THAT THE PARCEL IS NOT DAMAGED IN ANY WAY.

IF POSSIBLE WE RECOMMEND PHOTOS ARE TAKEN. IF THE DAMAGE TO THE PARCEL ARE VISIBLE WE RECOMMEND REFUSING DELIVERY AND CONTACTING CLIENT SERVICE.

HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS.

INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.

DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS.

PLACING AN ORDER ON HANFUHALL.COM

IN ORDER TO PLACE YOUR ORDER ON HANFUHALL.COM, PLEASE DO THE FOLLOWING:

1. BROWSE OUR PRODUCT CATALOGUE

USE OUR NAVIGATION MENU TO DISCOVER A PRODUCT CATEGORY OR OUR SPECIAL SELECTIONS. IF YOU ARE LOOKING FOR A SPECIFIC ITEM, YOU CAN USE OUR INTERNAL SEARCH BAR OR OUR FILTERS.

2. GET DETAILED INFORMATION ABOUT A PRODUCT

FOR EACH PIECE, YOU WILL FIND A PRODUCT PAGE WITH AVAILABLE SIZING AND COLOR OPTIONS. UNDER MORE DETAILS, YOU WILL FIND A DETAILED DESCRIPTION OF THE PIECE AND ITS COMPOSITION. YOU MAY ALSO CLICK ON THE PRODUCT IMAGE TO ENLARGE IT.

AN ESTIMATED DELIVERY DATE, OR SHIPPING DATE FOR PRE-ORDERS IS SHOWN ON ALL PRODUCT PAGES TO PROVIDE A PROJECTED TIMEFRAME AS TO WHEN YOU’LL RECEIVE YOUR ORDER.

3. PROCEED TO PURCHASE

- ON THE PRODUCT PAGE, SELECT THE COLOR AND SIZE YOU WISH TO ORDER

- ADD THE PRODUCT TO YOUR SHOPPING CART BY CLICKING ON “ADD TO CART” OR “PRE-ORDER”

- ONCE YOU’VE FINISHED SELECTING YOUR PURCHASES, CLICK ON “CART”

- ON THE SHOPPING CART PAGE, BEFORE PROCEEDING TO PAYMENT, PLEASE ENTER YOUR EMAIL ADDRESS IN THE ORDER TO CREATE OR LOG IN TO YOUR ACCOUNT.

THIS WILL ALLOW YOU TO ADD THE ORDER TO YOUR PURCHASE HISTORY SO YOU CAN EASILY TRACK IT.

- CHECK THAT YOU HAVE CORRECTLY ENTERED ALL YOUR DETAILS, THEN CLICK ON THE “PURCHASE” BUTTON.
WITHIN A FEW MINUTES, YOU’LL RECEIVE A CONFIRMATION EMAIL CONTAINING ALL OF YOUR ORDER DETAILS.

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU’LL RECEIVE A SECOND EMAIL WITH A TRACKING NUMBER SO YOU CAN TRACK YOUR DELIVERY. IF YOUR ORDER IS BEING DELIVERED IN-STORE, YOU WILL RECEIVE AN EMAIL TO INFORM YOU WHEN YOUR ORDER IS AVAILABLE TO COLLECT.

IF YOU NEED HELP OBTAINING MORE INFORMATION ABOUT OUR PRODUCTS, REQUIRE ASSISTANCE PLACING AN ORDER OR HAVE ANY QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.

HANFUHALL.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:

CREDIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER

THE TOTAL AMOUNT WILL BE CHARGED TO YOUR CARD WHEN YOUR ORDER IS SHIPPED.

HANFUHALL.COM FEATURES A FAST CHECKOUT OPTION, ALLOWING YOU TO SAVE YOUR CREDIT CARD DETAILS SO THAT YOU DON'T HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES. HANFUHALL WILL CHARGE YOU ONCE FOR THE AMOUNT OF AN ORDER ONCE IT HAS SHIPPED. IT IS POSSIBLE THAT THE AMOUNT MAY BE SHOWN TWICE ON YOUR STATEMENT: THE FIRST ENTRY CORRESPONDS TO THE PAYMENT AUTHORIZATION REQUEST THAT IS MADE WHEN YOU PLACE THE ORDER; THE SECOND CONFIRMS THE ACTUAL CHARGE.

PAYPAL

EASILY SHOP ONLINE WITHOUT HAVING TO ENTER YOUR CREDIT CARD DETAILS ON THE WEBSITE. YOUR ACCOUNT WILL BE CHARGED ONCE THE ORDER IS COMPLETED.

TO CREATE A NEW PAYPAL ACCOUNT, PLEASE VISIT PAYPAL.COM.

KLARNA

PAYMENT IN 4 INSTALLMENTS WITH NO ADDITIONAL COST.

FOR ORDERS PLACED WITH KLARNA, KINDLY NOTE THAT HANFUHALL HAS NO CONTROL OVER YOUR REFUND, PENDING CHARGE AND PAYMENT PROCESSING TIMES. THESE FINANCIAL INSTITUTIONS RESERVE THE RIGHT TO PROCESS THESE REVERSALS AT THEIR DISCRETION. HANFUHALL IS UNABLE TO EXPEDITE THIS PROCESS. PLEASE CONTACT KLARNA FOR FURTHER INFORMATION.

CA RESIDENT LOANS MADE OR ARRANGED PURSUANT TO A CALIFORNIA FINANCING LAW LICENSE.

ONLINE SHOPPPING SECURITY

ON HANFUHALL.COM, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF VERISIGN AND ATW-CERTIFIED SECURE SERVERS AND THE ENCRYPTION SERVICES (SSL). WE ONLY USE PROTECTED CONNECTIONS, AS DEMONSTRATED BY THE "HTTPS" URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER'S ADDRESS BAR.

IN ADDITION, OUR PAYMENT & TREASURY DEPARTMENT MAY CARRY OUT ADDED SECURITY CHECKS, INCLUSIVE OF CONTACTING YOU PRIOR TO FINALIZING A TRANSACTION. THESE MEASURES AIM TO PROTECT YOU FROM FRAUDULENT BEHAVIOR BY ENSURING ORDERS ARE CONFIRMED.

BEFORE PAYING FOR YOUR ORDER, PLEASE MAKE SURE THAT:

- THE CARD AND BILLING INFORMATION YOU HAVE ENTERED IS CORRECT: THAT YOUR 16-DIGIT CODE IS CORRECT AND YOU HAVE SELECTED THE CORRECT CARD TYPE

- THE 3 OR 4-DIGIT CODE IS CORRECT

- YOUR SELECTED CARD OR PAYMENT METHOD IS STILL VALID AND HAS NOT EXPIRED

- YOU HAVE THE NECESSARY FUNDS FOR THE PURCHASE AMOUNT

- THE SECURITY BLOCK SETTING HAS BEEN TEMPORARILY DEACTIVATED BY THE CREDIT COMPANY BECAUSE THE BILLING COMES FROM ABROAD

- FOR SECURITY REASONS, OUR WEBSITE WILL ALLOW THREE PURCHASE ATTEMPTS WITH THE SAME CARD. IF THE PURCHASE IS NOT SUCCESSFUL, WE RECOMMEND A NEW CREDIT CARD IS USED OR TO RETRY AFTER 24 HOURS.

IF YOU HAVE SAVED YOUR PAYMENT DETAILS, WE ALSO RECOMMEND THAT YOU DO THE FOLLOWING:

- CHECK THAT THE BILLING ADDRESS MATCHES THE CARD OR PAYMENT METHOD USED

- YOU CAN DIRECTLY UPDATE THESE DETAILS IN THE MY ACCOUNT SECTION OR ADD A NEW CARD WHEN YOU GO TO PAY

AS SOON AS YOU COMPLETE YOUR ORDER, AUTHORIZATION FOR THE NECESSARY PAYMENT WILL BE REQUESTED AUTOMATICALLY TO VERIFY THE VALIDITY OF THE CREDIT CARD AND AVAILABILITY OF FUNDS. THE CARD IS NOT CHARGED AT THIS TIME: THE ACTUAL PAYMENT IS COMPLETED WHEN THE ORDER IS SHIPPED.

HANFUHALL.COM ISSUES A RECEIPT FOR EACH ORDER PLACED. YOU WILL BE ABLE TO DIRECTLY DOWNLOAD THIS DOCUMENT FROM YOUR HANFUHALL.COM ACCOUNT ONCE YOUR ORDER HAS BEEN SHIPPED OR MADE AVAILABLE IN STORE.

ONCE YOUR ORDER IS CONFIRMED, YOU WILL NOT BE ABLE TO CHANGE THE INFORMATION YOU HAVE ENTERED. IN ORDER TO GET A COPY OF YOUR RECEIPT, PLEASE CONTACT OUR CLIENT SERVICE OR LOG IN TO YOUR HANFUHALL.COM ACCOUNT.

ALL HANFUHALL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.

HANFUHALL.COM OFFERS THE FOLLOWING DELIVERY METHOD(S):

- STANDARD DELIVERY:7-15 BUSINESS DAYS, COMPLEMENTARY

STANDARD DELIVERY :

IN UNITED STATES, USPS IS OUR MAIN CARRIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

FOR SECURITY REASONS, YOUR ORDER WILL REQUIRE A SIGNATURE UPON DELIVERY. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.

KINDLY NOTE, THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.

IF YOU HAVE RECEIVED A DAMAGED PARCEL:

UPON DELIVERY PLEASE ENSURE THAT THE PARCEL IS NOT DAMAGED IN ANY WAY.

IF POSSIBLE WE RECOMMEND PHOTOS ARE TAKEN. IF THE DAMAGE TO THE PARCEL ARE VISIBLE WE RECOMMEND REFUSING DELIVERY AND CONTACTING CLIENT SERVICE.

HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS.

INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.

DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS.

DELIVERY TIME FOR THE UNITED STATES IS 5 TO 12 BUSINESS DAYS (EXCLUDING PRE-ORDERS).

FOR OTHER COUNTRY: DELIVERY TIME IS 8 TO 14 BUSINESS DAYS

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK DELIVERY AT ANY TIME FROM YOUR ACCOUNT.

ONCE YOUR ORDER HAS BEEN CONFIRMED, IT WILL BE PREPARED WITHIN 48 BUSINESS HOURS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS).

IN ORDER TO GIVE YOU THE FULL HANFUHALL EXPERIENCE, WE PREPARE YOUR PRODUCTS WITH THE UTMOST CARE IN SECURE. WHEN YOU OPEN YOUR PARCEL, YOU WILL FIND YOUR PRODUCTS CAREFULLY WRAPPED AND ACCOMPANIED BY A CARD AND A SHOPPING BAG, IF YOU’VE SELECTED THE GIFT OPTION.

YOU WILL ALSO FIND RETURN INSTRUCTIONS, IF REQUIRED.

THE RECEIPT WILL NOT BE INCLUDED IN THE PARCEL, BUT SENT DIRECTLY BY EMAIL TO THE PERSON WHO PLACED THE ORDER.

USPS IS OUR MAIN CARRIER IN UNITED STATES.

FOR OTHER COUNTRY, WE HAVE MULTIPLE CARRIEIES DEPENDING ON YOUR COUNTRY,

FOR EXAMPLE: CANADA POST FOR CANADA CUSTOMERS.

ROYAL MAIL FOR UK CUSTOMERS.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE HANFUHALL.COM WEBSITE.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 3 DAYS FROM THE DELIVERY DATE, IN ITS NEW, ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED. RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.

PLEASE NOTE, HANFU HALL IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.

ALL RETURNS MUST BE DROPPED WITHIN THE SAME STATE THE LABEL WAS ISSUED TO.

RETURN LABELS SUPPLIED BY HANFUHALL AND IT WILL BE ON YOUR CHARGE.

FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.

HERE ARE THE VARIOUS EMAILS YOU WILL RECEIVE ONCE YOUR ORDER IS PLACED, IN CHRONOLOGICAL ORDER:

- AN ORDER CONFIRMATION EMAIL

- A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER AND THE RECEIPT

YOU ARE LIKELY TO RECEIVE AN EMAIL AFTER YOUR ONLINE PURCHASE EXPERIENCE ASKING FOR YOUR FEEDBACK.

IF YOU HAVE PLACED AN ORDER WITH ONE OF OUR AMBASSADORS, YOU WILL FIRST RECEIVE AN EMAIL ALLOWING YOU TO PAY REMOTELY FOR YOUR ORDER.

SIMILARLY, IF YOUR ORDER IS DELAYED, YOU WILL BE NOTIFIED BY EMAIL.

PLEASE CHECK YOUR “JUNK MAIL” FOLDER AND ENSURE THAT THE EMAIL ADDRESSES INFO@CHINASQUAD.COM IS INCLUDED IN THE LIST OF APPROVED CONTACTS IN YOUR INBOX.

OUR EMAILS WILL THEREFORE NOT BE BLOCKED BY YOUR INBOX’S ANTI-SPAM FILTER IN THE FUTURE.

IF THE PROBLEM PERSISTS, PLEASE CONTACT OUR CLIENT SERVICE.

YOU CAN CANCEL YOUR ORDER ANYTIME BEFORE SHIPPED.

MODIFYING AN ORDER:

OUR TEAMS WILL BE HAPPY TO ASSIST YOU.

CANCELLING YOUR ORDER:

PLEASE CONTACT OUR CLIENT SERVICE, WHO WILL BE HAPPY TO ASSIST YOU.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR YSL.COM ACCOUNT OR IN THE “TRACK YOUR ORDER” SECTION IN THE FOOTER OF THE WEBSITE.

IF YOUR ORDER IS:

UNFULFILLED: THE ORDER HAS BEEN CONFIRMED AND IS BEING PREPARED.

CANCELLED: YOUR ORDER HAS BEEN CANCELLED BY YOU OR DUE TO THE PRODUCT NOT BEING AVAILABLE. IT IS ALSO POSSIBLE THAT THE PAYMENT OF YOUR ORDER DID NOT GO THROUGH.

SHIPPED: YOUR ORDER HAS LEFT OUR WAREHOUSE FOR ITS DESTINATION.

PENDING RETURN: YOU HAVE REGISTERED YOUR RETURN, BUT WE HAVE NOT YET RECEIVED OR PROCESSED YOUR PRODUCT IN OUR WAREHOUSE.

AWAITING CONFIRMATION: PAYMENT FOR YOUR ORDER HAS NOT YET BEEN FINALIZED. A CLIENT SERVICE AMBASSADOR MAY CONTACT YOU SHORTLY TO ASSIST YOU WITH YOUR ORDER.

RETURNED: YOU HAVE RETURNED YOUR ORDER AND OUR WAREHOUSE HAS PROCESSED YOUR RETURN.

DELIVERED: YOUR ORDER HAS BEEN DELIVERED.

A PRE-ORDER IS THE PURCHASE OF AN ITEM THAT WILL SOON BE AVAILABLE TO SHIP.

ON THE PRE-ORDER PRODUCT PAGE, YOU WILL FIND AN INDICATION OF THE ESTIMATED SHIPPING DATE. WHILE THIS DATE IS SUBJECT TO CHANGE AS OUR PRE ORDERS ARE BEING FACILITATED AND DEPENDENT ON OUR WAREHOUSE. IF YOUR ORDER INCLUDES BOTH AVAILABLE AND PRE-ORDERED PRODUCTS: PRODUCTS WILL BE SHIPPED IN TWO STAGES.

YOU WILL RECEIVE A CONFIRMATION EMAIL EACH TIME A PARCEL IS SHIPPED.

IN ORDER TO CONFIRM THE VALIDITY OF YOUR CREDIT CARD, YOUR PURCHASE WILL BE SUBJECT TO A PAYMENT AUTHORIZATION OF THE TOTAL AMOUNT OF YOUR ORDER FOR 7 DAYS. WHEN YOUR ORDER IS READY TO BE SHIPPED, YOUR CREDIT CARD WILL BE RE-AUTHORIZED FOR PAYMENT. IF THIS RE-AUTHORIZATION FAILS, OUR HANFUHALL CUSTOMER SERVICE DEPARTMENT WILL REACH OUT TO YOU.

YOUR CREDIT CARD WILL ONLY BE DEBITED BY HANFUHALL.COM ONCE YOUR ORDER HAS BEEN SHIPPED.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 3 DAYS FROM THE DELIVERY DATE. RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.

PLEASE KINDLY NOTE, HANFUHALL IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.

ALL RETURNS MUST BE ISSUED IN THE ORIGINAL COUNTRY/REGION OF PURCHASE.

ALL RETURNS MUST BE SHIPPED FROM THE SAME STATE THE LABEL WAS ISSUED TO.

FOR MORE INFORMATION, PLEASE CONSULT THE RETURN POLICY ON HANFUHALL.COM OR CONTACT OUR CLIENT SERVICE.

TO PROCESS A RETURN, PLEASE FOLLOW THE STEPS BELOW:

1. FILL OUT THE ONLINE RETURN FORM BY CLICKING ON "RETURN ORDER" IN THE FOOTER OF HNAFUHALL.COM. OR YOU CAN ALSO REQUEST A RETURN AT YOUR HANFUHALL ACCOUNT. AFTER SUBMISSION OF YOUR REQUEST, WE INVITE YOU TO RETURN YOUR ORDER WITHIN 14 DAYS.

2. MAKE SURE YOUR ITEM(S) ARE RETURNED UNWORN, IN THEIR ORIGINAL CONDITION AND WITH ALL TAGS ATTACHED INCLUDING GIFT PACKAGING.

3. PLACE THE ITEMS(S) BACK IN THE SHIPPING BOX AND ATTACH THE ENCLOSED RETURN SHIPPING LABEL ON TO THE BOX. IF YOU HAVE LOST THE PREPAID RETURN LABEL, PLEASE CONTACT OUR CLIENT SERVICE TEAM TO REQUEST A NEW LABEL.

4. CONTACT FEDEX TO ARRANGE COLLECTION OF YOUR RETURN, OR DROP IT OFF AT A FEDEX COLLECTION POINT. WHEN SCHEDULING YOUR PICKUP, YOU WILL BE ASKED FOR THE WAYBILL NUMBER FOUND ON THE RETURN LABEL.

TO FIND OUT MORE ABOUT THE CARRIER OR THE LIST OF COLLECTION POINTS, CONTACT OUR CLIENT SERVICE OR VISIT THE FEDEX WEBSITE.

YOU CAN CHECK YOUR RETURN STATUSES IN YOUR ACCOUNT.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 3 DAYS FROM THE DELIVERY DATE, IN ITS NEW, ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED. RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.

PLEASE NOTE, HANFUHALL IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.

ALL RETURNS MUST BE DROPPED WITHIN THE SAME STATE THE LABEL WAS ISSUED TO.

RETURN LABELS SUPPLIED BY HANFUHALL BUT WILL BE ON YOUR CHARAGE.

FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.

YOUR RETURN WILL BE PROCESSED WITHIN 5 TO 7 WORKING DAYS STARTING FROM THE DATE THAT THE HANFUHALL TEAM RECEIVES THE PACKAGE. ONCE YOUR RETURN HAS BEEN ACCEPTED, HANFUHALL WILL ISSUE A REFUND WITHIN 7 WORKING DAYS. A CONFIRMATION WILL BE SENT TO YOU BY EMAIL. PLEASE NOTE THAT DURING BUSY PERIODS, THIS MAKE TAKE LONGER.

THE TIME FOR PROCESSINGS RETURNS DEPENDS ON THE PAYMENT METHOD USED.

- CREDIT CARDS:

OUR BANK WILL SEND THE REFUND WITHIN 7 WORKING DAYS OF SENDING THE CONFIRMATION EMAIL.

THEN, THE TIME REQUIRED TO ISSUE THE REFUND TO YOUR CREDIT CARD AGAIN WILL DEPEND ON YOUR BANK.

- PAYPAL:

THE REFUND WILL BE VISIBLE IN YOUR PAYPAL ACCOUNT WITHIN 24 HOURS FROM THE DATE THE CONFIRMATION EMAIL IS SENT.

- KLARNA:

THE REFUND WILL BE VISIBLE IN YOUR KLARNA ACCOUNT WITHIN 14 DAYS FROM THE DATE THE CONFIRMATION EMAIL IS SENT.

FOR SECURITY REASONS, THE REFUND CAN ONLY BE ISSUED TO THE CREDIT CARD USED TO FINALIZE THE PURCHASE.

IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED TIME, WE RECOMMEND THAT YOU:

- CHECK THE STATUS OF YOUR ORDER IN YOUR ACCOUNT

- CHECK THAT THE DELIVERY ADDRESS IS CORRECT

- CONTACT THE CARRIER IF YOU WERE UNABLE TO COLLECT YOUR ORDER.

FOR ASSISTANCE, PLEASE CONTACT OUR CLIENT SERVICE.

IF YOU HAVE RECEIVED A DAMAGED PARCEL:

UPON DELIVERY, ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.

ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING IN THE COURIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).

FOR ANY OTHER TYPE OF PROBLEM, PLEASE CONTACT OUR CLIENT SERVICE.

INFORMATION ON PRODUCT SUSTAINABILITY

WHEN A SUSTAINABLE MATERIAL IS USED, ITS MAIN ECO-RESPONSIBLE ATTRIBUTES ARE PROVIDED IN THE PRODUCT DESCRIPTION. THEY ARE BASED ON BEST PRACTICES IN AREAS SUCH AS THE SOURCING OF TRACEABLE AND ENVIRONMENTALLY-FRIENDLY RAW MATERIALS, ORGANIC FARMING, RESPONSIBLE PRODUCTION, AND THE USE OF RECYCLED AND UPCYCLED MATERIALS.

INFORMATION ON PACKAGING SUSTAINABILITY

WHEN A SUSTAINABLE MATERIAL IS USED, ITS MAIN ECO-RESPONSIBLE ATTRIBUTES ARE PROVIDED IN THE PACKAGING’S DESCRIPTION. THEY ARE BASED ON BEST PRACTICES IN AREAS SUCH AS THE SOURCING OF TRACEABLE AND ENVIRONMENTALLY-FRIENDLY RAW MATERIALS, ORGANIC FARMING, RESPONSIBLE PRODUCTION, AND THE USE OF RECYCLED AND UPCYCLED MATERIALS.